Shipping

• Orders placed by Sunday, December 21, 2025, 10 AM HST, are scheduled to be delivered by Wednesday, December 24, 2025. Domestic FedEx Service and for items and sizes that are in stock and available only.
• Orders placed after Sunday, December 21, 2025, 10 AM HST, or with a different shipping service, will be promptly processed, however, may not be delivered in time for Christmas.  
• Orders placed after Wednesday, December 24, 2025, 10 AM HST will be processed by Friday, December 26, 2025. Na Hoku's Corporate Office will be closed on Thursday, December 25, 2025, in observance of Christmas Day.
• Orders placed after Wednesday, December 31, 2025, 10 AM HST will be processed by Friday, January 2, 2026. Na Hoku's Corporate Office will be closed on Thursday, January 1, 2026, in observance of New Year's Day.

Most Na Hoku orders received by 10:00 AM HST Monday through Friday will be shipped by the next business day. Orders received on Saturday and Sunday will be shipped by the following Tuesday (excluding some holidays).  In the event that your order may be delayed, we will contact you by email or telephone to inform you. Note that FedEx 2-Day and Overnight shipping options refer to carrier transit time and begin once your order ships.

Delivery Signature Requirement

Na Hoku requires a signature for all deliveries by default, regardless of order value.

• Orders up to $1,000: Shipped with FedEx Direct Signature Required.
• Orders over $1,000: Shipped with FedEx Adult Signature Required.
• If you would like to waive the signature requirement for an order under $1,000, please reply to your order confirmation or email CustomerService@NaHoku.com referencing your name and order number, immediately after to placing your order.
• Signature waivers are not available for international shipments or domestic orders over $1,000.
• A signature requirement cannot be changed once an order is in transit.

Please note that all address changes must be requested and approved by the shipper, Na Hoku, Inc. and that Na Hoku, Inc. reserves the right to decline an address change request after an order has been confirmed. Neither Na Hoku, Inc. nor the carrier is responsible for the security of orders delivered without a signature. Na Hoku, Inc. regrets that we cannot request specific delivery requests from FedEx or USPS.

To avoid delivery delay, please be sure that someone will be available at your shipping address to sign for your delivery. Shipments that are returned to Na Hoku, Inc. due to failed FedEx or USPS delivery attempts may be subject to additional shipping charges.

Domestic Orders

Shipping Costs Based on Order Amount and Delivery Service

Order Amount	FedEx 2Day	FedEx Overnight	USPS Priority Express
Up to $199.99	$17.50	$30.00	$32.50
$200 to $999.99	Free Shipping	$20.00	$22.50
Over $1000.00	Free Shipping	Free Shipping	Free Shipping

FedEx
FedEx delivery is Monday through Friday (excluding some holidays).

FedEx 2 Day service is scheduled to arrive two business days after shipping, with the exception of orders shipped to locations in Hawaii, which will arrive one business day after shipping.

FedEx Overnight service is scheduled to arrive one business day after shipping, to most locations.

USPS & shipping to P.O. Boxes
If the delivery address is outside of FedEx delivery area (P.O. Boxes, Post Office locations, APO/FPO etc.), USPS Priority Express Mail service must be selected. While USPS states that Priority Express Mail service will arrive two days after shipping, delivery times may vary depending on the shipping location, increased mail volume, and possible inclement weather conditions in some parts of the U.S. If you select FedEx to a P.O. Box shipping address, you will be contacted to provide a valid street address and your order will be placed on hold pending reply.

 

U.S. Territories
Shipping to all U.S. Territories, including Puerto Rico, Guam, Northern Mariana Islands, the U.S. Virgin Islands, and American Samoa, is $50.00. Orders to U.S. Territories are shipped via FedEx and will take 2–5 working days for delivery.

Shipping to APO/FPO
USPS is required for shipping to APO/FPO delivery addresses.

Na Hoku, Inc. provides Free Shipping (via USPS) on orders of $200.00 or more to APO and FPO addresses as our way of saying Mahalo Nui Loa (Thank you very much) to members of our U.S. Military.

Orders take approximately 2-3 business days for processing before shipping. Delivery will vary to APO/FPO addresses, depending on the shipping location, increased mail volume, and possible inclement weather conditions.

Canadian Orders
Shipping to a Canadian shipping address is $50.00. Orders to Canada are shipped via FedEx and will take 2–5 working days for delivery. Signature is required for all international shipments. Your order will be placed on hold should you waive the signature requirement during checkout.

International Orders
If you would like to ship your order to an address outside of the United States or Canada, we will do our best to accommodate you.

For online and telephone orders, we are not able to accept credit card payments with billing or shipping addresses outside of the United States or Canada. In these instances, we require payments to be made via bank wire transfer.

Please send an email to CustomerService@NaHoku.com indicating the item(s) that you desire to purchase, your shipping address, and your email address and telephone number. A member of Na Hoku Customer Service will promptly contact you with wire transfer instructions.

Waive Signature Requirement for Delivery
Due to the high-value nature of jewelry, it is our policy to require a signature upon delivery of all orders. If you wish to waive this requirement, you must agree to take full responsibility for the order being left on your doorstep by FedEx or USPS without securing your signature as proof of delivery. Neither Na Hoku, Inc. nor the delivery service will be responsible for the security of orders delivered in this manner.

Duties and Taxes
All duties and taxes that may occur are the responsibility of the purchaser. Na Hoku cannot estimate the amount of duties/taxes that may apply to your purchase. By placing your order, you are acknowledging that all duties and taxes on international shipments are the responsibility of the purchaser.