Frequently Asked Questions
Does Na Hoku sell Coral jewelry?
In 2005, Na Hoku decided to cease all manufacturing and sales of coral jewelry. While some questioned the economic sense of our decision, we feel responsible for the stewardship of our environment and acted accordingly to protect it.
Na Hoku has called Hawaii our home since our beginning in 1924. We are blessed to be a part of these beautiful islands and want to preserve their beauty to be enjoyed by families, friends, and our visitors for generations to come.
I saw an item that I liked in one of your stores, but I cannot find it on the Na Hoku website. How can I order it?
We feature our most popular and requested items on our website. If there is something that you are looking for that you cannot find on our Na Hoku website, one of our Customer Care Representatives will be very happy to answer any questions that you may have or help you purchase the item over the telephone. When placing your call, we kindly ask that you provide us with the item description or item number. You may place your order by contacting Na Hoku Customer Service at 1-800-260-3912. Should you have additional questions, please email us at CustomerService@NaHoku.com.
If I place my order online or over the telephone, how soon will I get it?
Most Na Hoku orders received by 10:00 AM HST Monday through Friday will be shipped by the next business day. Orders received on Saturday and Sunday will be shipped by the following Tuesday (excluding some holidays). FedEx delivery is Monday through Friday (excluding some holidays). In the event your order may be delayed, we will contact you by email or telephone to inform you.
What forms of payment do you accept on your website?
We accept the following credit cards, with U.S. or Canadian billing and shipping addresses, for purchases made on our website:
Visa, Master Card, American Express, Discover Card, JCB, and Diners Club
Will I be charged sales tax when I place an order online or over the telephone?
Sales tax will be charged for online and telephone orders as dictated by the state where the order is shipped, which includes states where Na Hoku does not maintain a physical presence. States where Na Hoku does maintain a physical presence include Hawaii, California, Colorado, Florida, Illinois, Massachusetts, Nevada, New York, Pennsylvania, Texas, Virginia, and Washington.
Does Na Hoku ship to locations other than the United States and Canada? I do not see my country listed on your website checkout page.
If you would like to ship your order to an address outside of the United States or Canada, we will do our best to accommodate you.
For online and telephone orders, we are not able to accept credit card payments with billing or shipping addresses outside of the United States or Canada. In these instances, we do require payments to be made via bank wire transfer.
Please send an email to CustomerService@NaHoku.com with the item description or items number that you would like to purchase, your shipping address, your email address, and your telephone number and one of our Customer Care Representatives will promptly contact you with wire transfer instructions.
Do you ship orders to APO/FPO addresses?
USPS is required for shipping to P.O. Boxes and APO/FPO delivery addresses. Na Hoku provides Free Shipping (via USPS) on orders of $200.00 or more to APO and FPO addresses as our way of saying Mahalo Nui Loa (Thank you very much) to members of our U.S. Military.
While USPS states that Priority Express Mail service will arrive two days after shipping, delivery will vary to APO/FPO addresses, depending on the location and during the holiday Season.
I will not be home when my order is scheduled to be delivered. Can I request that FedEx deliver my order in the early evening when I am home, or can my order be delivered without my signature being required?
Na Hoku, Inc. regrets that we cannot request specific delivery requests from FedEx or USPS.
Due to the high-value of Na Hoku jewelry, it is our policy to require a signature upon delivery of all orders. If you wish to waive this requirement, you must agree to take full responsibility for the order being left on your doorstep by FedEx or USPS without securing your signature as proof of delivery. Neither Na Hoku, Inc. nor the delivery service will be responsible for the security of orders delivered in this manner.
My order is a surprise gift for a person who may sign for the package when it is delivered. Can you please be sure that “Na Hoku” isn't written on the package, so it does not spoil the surprise?
“Na Hoku” does not appear on our shipping labels. For identification purposes, our shipping labels read "NHI".
Can I purchase a half pair of earrings?
Depending on the style and availability, Na Hoku can often accommodate telephone orders for half pairs of earrings. When placing your call, we kindly ask that you provide us with as much of the purchase information as possible (item description, item number, sales ticket number, and/or date of purchase). You may place your order by contacting Na Hoku Customer Service at 1-800-260-3912. Should you have additional questions regarding a half pair order, please email us at CustomerService@NaHoku.com and one of our Customer Care Representatives will be very pleased to assist you with your inquiry.
I have lost the back of my Na Hoku earring. Can I purchase a replacement from you?
Depending on the style and availability, Na Hoku can often accommodate telephone orders for replacement earring backing, or ear nut, replacements. When placing your call, we kindly ask that you provide us with as much of the purchase information as possible, which may include the item description, item number, sales ticket number, or date of purchase. You may place your order by contacting Na Hoku Customer Service at 1-800-260-3912. Should you have additional questions regarding an earring backing order, please email us at CustomerService@NaHoku.com and one of our Customer Care Representatives will be very pleased to assist you with your inquiry.
To prevent the stripping of threaded posts, which causes the ear nuts to sit loosely and potentially fall off, we recommend the following:
• Gently screw the ear nuts on the Keiki earrings until they are locked and securely tightened all the way (avoid any pushing)
• Ensure that the ear nut is unscrewed completely when removing the earrings (avoiding any pulling on the threaded post)
• Please note that removing the earrings too often may cause some stripping over time
Can I purchase a pendant without a chain, or with a different chain than what is featured on your website?
Depending on the style and availability, Na Hoku can potentially accommodate telephone orders for Na Hoku Pendants sold without the accompanying chain. When placing your call, we kindly ask that you provide us with the item description or item number that you are interested in, as some Pendants and chains are sold as a set and cannot be sold separately. You may place your order by contacting Na Hoku Customer Service at 1-800-260-3912. Should you have additional questions regarding a Pendant chain, please email us at CustomerService@NaHoku.com and one of our Customer Care Representatives will be very pleased to assist you with your inquiry.My Na Hoku Watch battery has stopped working. What is the best way to get it replaced?
As stated in the Na Hoku Watch Instruction Manual, we do not suggest attempting to change the Watch battery yourself. We are required to advise that by utilizing another jeweler to change the Watch battery for your Na Hoku Watch, it will nullify Na Hoku's lifetime warranty against defects in materials or workmanship. The warranty will not be voided when having your Watch battery replaced at Na Hoku's Jewelry Manufacturing Facility or with a Na Hoku trusted local jeweler.
You are welcome to take your Watch to a store location near you. The store location will then send your Watch to our Corporate Office on your behalf. Alternatively, you may send your Watch to us directly.
An item I purchased from Na Hoku requires repair or resizing. Can you provide a quote?
We do require an evaluation of your item to recommend the necessary repairs. Once evaluated, Na Hoku Customer Service will contact you to confirm if the repair will fall under Na Hoku's lifetime warranty against defects in materials or workmanship. You will be provided all applicable options at this time, including the time it will take to complete your repair, the cost for the repair (for non-warranty repairs), and the cost of return shipping.
If you would like to send your Na Hoku jewelry for repair or refurbishment, please ensure that it is packaged securely with instructions containing the following information:
• Your name
• Return shipping address
• Telephone number
• Email address
• A copy of the receipt or receipt information (required for warranty repairs)
• A description of the repair/refurbishment needed
Please insure your package for the purchase price and mail it to:
3049 Ualena Street, 12th Floor
Honolulu, HI 96819-1942
Do you offer Na Hoku Gift Cards, and can they be used on your website?
We currently offer Na Hoku Gift Certificates that can be purchased in our stores or by calling Na Hoku Customer Service at 1-800-260-3912. Na Hoku Gift Certificates are redeemable in our stores and by calling Na Hoku Customer Service.
You can use your Na Hoku Gift Certificate towards an item you have seen on our website. We ask that you contact our Customer Service team to redeem your Na Hoku Gift Certificate. You may place your order by contacting Na Hoku Customer Service at 1-800-260-3912.
Are the prices in your Na Hoku stores located in Hawaii less than in your Na Hoku stores on the Mainland?
Our prices are the same in all our Na Hoku stores, whether you are at our Na Hoku location in Las Vegas, Nevada or at our Na Hoku location on Front Street in Lahaina, Maui. Our jewelry selection may vary depending on the size of our Na Hoku store, but you will always receive the same price and the same wonderful customer service in all our Na Hoku locations.
Do you ever have sales in your stores or on your website?
Na Hoku has never held a “sale" and will likely never have any “sales” in the future.
Many companies will inflate their retail prices and then offer a discount thus creating a false “sale” price. At Na Hoku, we always offer our customers the best price on our jewelry.
Na Hoku customers can shop with confidence knowing that our jewelry will be at the same fair price every day of the year.
We believe that our method of fair pricing is part of our commitment to provide our customers with excellent service, consistency, and the finest Hawaiian and Island lifestyle jewelry available.
Do you offer financing or layaway options for purchases?
Applications for the Na Hoku credit card are available exclusively in our Na Hoku store locations. Approved Na Hoku credit card applicants can use their credit card for in-person purchases in our stores. Our Na Hoku stores can often accommodate layaway requests as well. Please visit the Na Hoku store location nearest you for more information.
Na Hoku credit cards cannot be used for website or telephone orders.
I love the design of your Na Hoku Solitaire Diamond Rings. I have my own diamond and would like to know if it is possible for me to buy the ring without the diamond so I can have my own diamond set in the ring.
Our Na Hoku Diamond Solitaire Collection was developed and designed to exclusively feature the Na Hoku Solitaire Diamond. We do not offer our Na Hoku Solitaire Diamond Ring designs or our Na Hoku Solitaire Diamonds separately.
Do you have an upgrade program where I can trade-in something that I previously bought from you for a new item?
Our stores offer only new jewelry, so we do not have a trade-in or buy-back program for pre-owned jewelry.
Does Na Hoku offer Jewelry appraisals?
For an appraisal of your Na Hoku jewelry, we kindly ask that you provide us with as much of the purchase information as possible (item description, item number, sales ticket number, and/or date of purchase). Please email us at CustomerService@NaHoku.com and one of our Customer Care Representatives will be very pleased to assist you with your inquiry.