Contact Us

An aerial view of Waikiki Beach in Honolulu, Hawaii, with towering hotels along the coast and Diamond Head crater in the background.

You can reach Na Hoku Customer Service directly by calling 1.800.260.3912 or by sending an email to CustomerService@NaHoku.com. Please contact us if you would like help placing an order, have an inquiry regarding an existing order, or if you have questions about Na Hoku jewelry or a jewelry repair. Our website can also offer answers to several frequently asked questions.

Regular Na Hoku Customer Service Hours are Monday through Friday, 7:30 AM–4:00 PM HST (excluding some holidays).

Additional Na Hoku Customer Service Holiday Weekend Hours:

November 28-29, 2026: 7:30 AM – 12:30 PM
December 05-06, 2026: 7:30 AM – 12:30 PM
December 12-13, 2026: 7:30 AM – 12:30 PM
December 19-20, 2026: 7:30 AM – 12:30 PM

Voice and email messages received when our offices are closed will be promptly addressed during business hours.

To place an order outside of business hours, we welcome you to call a Na Hoku store near you. Please visit the Na Hoku Store Locations section of our website to find a full list of Na Hoku stores and their regular hours of operation.

We look forward to assisting you!

Mahalo