Shipping policy

FedEx delivery is Monday through Friday (excluding some holidays). All purchases are shipped fully insured. While all efforts will be made to deliver your order on time, please note that FedEx deliveries may be delayed by increased volume and possible inclement weather conditions in some parts of the U.S.

Please be advised that Na Hoku, Inc. requires a Signature for all deliveries regardless of order value.

Until further notice, specifically a FedEx Adult Signature will be required for all order values over $1000. For order values under $1000, please contact  CustomerService@NaHoku.com  prior to your order's shipment if you would prefer FedEx to collect Adult Signature upon delivery. If you wish to waive the signature requirement for orders under $1000, please contact  CustomerService@NaHoku.com  prior to placing your order. A signature requirement cannot be changed once an order is in transit.

Please note that all address changes must be requested and approved by the shipper, Na Hoku, Inc. and that Na Hoku, Inc. reserves the right to decline an address change request after an order has been received. Neither Na Hoku, Inc. nor the carrier is responsible for the security of orders delivered without a signature. Na Hoku, Inc. regrets that we cannot request specific delivery requests from FedEx or USPS.

Domestic Orders

FedEx
FedEx delivery is Monday through Friday (excluding some holidays).

If outside of FedEx delivery area, USPS will be used at the same rate.

FedEx 2 Day service will arrive two business days after shipping, with the exception of orders shipped to locations in Hawaii, which will arrive one business day after shipping.

FedEx Overnight service will arrive one business day after shipping, to most locations.

To avoid delivery delay, please be sure that someone will be available at your shipping address to sign for your delivery. Shipments that are returned to Na Hoku, Inc. due to failed FedEx or USPS delivery attempts may be subject to additional shipping charges.

USPS
While USPS states that Priority Express Mail service will arrive two days after shipping, delivery times may vary depending on the shipping location, increased mail volume, and possible inclement weather conditions in some parts of the U.S.

U.S. Territories
Shipping to all U.S. Territories, including Puerto Rico, Guam, Northern Mariana Islands, the U.S. Virgin Islands, and American Samoa, is $50.00. Orders to U.S. Territories are shipped via FedEx and will take 2–5 working days for delivery.

P.O. Boxes and APO/FPO
USPS is required for shipping to P.O. Boxes and APO/FPO delivery addresses. Na Hoku provides Free Shipping (via USPS) on orders of $200.00 or more to APO and FPO addresses as our way of saying Mahalo Nui Loa (Thank you very much) to members of our U.S. Military.

While USPS states that Priority Express Mail service will arrive two days after shipping, delivery will vary to APO/FPO addresses, depending on the shipping location, increased mail volume, and possible inclement weather conditions in some parts of the U.S.

Canadian Orders
Shipping to a Canadian shipping address is $50.00. Orders to Canada are shipped via FedEx and will take 2–5 working days for delivery. Signature is required for all international shipments. Your order will be placed on hold should you waive the signature requirement during checkout.

International Orders
If you would like to ship your order to an address outside of the United States or Canada, we will do our best to accommodate you.

For online and telephone orders, we are not able to accept credit card payments with billing or shipping addresses outside of the United States or Canada. In these instances, we require payments to be made via bank wire transfer.

Please send an email to CustomerService@NaHoku.com indicating the item(s) that you desire to purchase, your shipping address, and your email address and telephone number. A member of Na Hoku Customer Service will promptly contact you with wire transfer instructions.

Waive Signature Requirement for Delivery
Due to the high-value nature of jewelry, it is our policy to require a signature upon delivery of all orders. If you wish to waive this requirement, you must agree to take full responsibility for the order being left on your doorstep by FedEx or USPS without securing your signature as proof of delivery. Neither Na Hoku, Inc. nor the delivery service will be responsible for the security of orders delivered in this manner.

Duties and Taxes
All duties and taxes that may occur are the responsibility of the purchaser. Na Hoku cannot estimate the amount of duties/taxes that may apply to your purchase. By placing your order, you are acknowledging that all duties and taxes on international shipments are the responsibility of the purchaser.