FAQs

At Na Hoku, we pride ourselves in providing excellent delivery for our online and telephone orders. In most cases, our online and telephone orders can be processed and delivered with FedEx in three days (excluding weekends). In the very rare event that your ordered item is not on hand, Customer Service will contact you to let you know when your order will be available to ship.

We have an extensive assortment of jewelry collections in our Na Hoku stores, and we try to feature the most requested items on our website. If there is something that you are looking for that you cannot find on our Na Hoku website, Customer Service will be very happy to answer any questions that you may have or help you purchase the item over the telephone. Please call 1-800-260-3912 or send an email to CustomerService@NaHoku.com for assistance with your order.
We accept the following credit cards, with US Billing Addresses, for purchases made on our website:
Visa, Master Card, American Express, Discover Card, JCB, and Diners Club
Sales tax will be charged for online orders as dictated by the state to which the order shipped, which include states where Na Hoku does not maintain a physical presence. States where Na Hoku does maintain a physical presence include Hawaii, California, Colorado, Florida, Illinois, Massachusetts, Nevada, New York, Pennsylvania, Texas, Virginia, and Washington.
We are unable to accept online orders for customers with shipping addresses outside the United States and Canada. Customers outside of the U.S. and Canada will need to contact Customer Service for assistance. Please contact Customer Service at 1-800-260-3912 or send an email to CustomerService@NaHoku.com.

Fully insured shipping to most destinations outside of the U.S. is $50.00 via FedEx, our preferred carrier. All taxes, duties, and fees involved in the delivery of the order are the responsibility of the customer.

Yes, we do; but we cannot estimate the delivery time to APO/FPO addresses as delivery in some locations is handled by third party services or carriers. APO/FPO deliveries (as with P.O. Box deliveries) can only be sent via USPS.
FedEx has a specific delivery schedule, so requests for delivery at a specific time of day cannot be accommodated. If you choose to have your Na Hoku order delivered without signature requirement, please be advised that neither Na Hoku nor FedEx will be responsible for an order left on a doorstep as result. FedEx is not able to accommodate special delivery instructions i.e. “If no one is home, leave the delivery by the back door." As an option, you may consider having your order shipped to your place of work.
“Na Hoku” does not appear on our shipping labels. For identification purposes; our shipping labels read "NHI". 
We currently offer Gift Certificates that can be purchased in our stores or by calling Customer Service at 1-800-260-3912. Na Hoku Gift Certificates can only be redeemed in our stores.

You can use your Na Hoku Gift Card and/or Na Hoku Gift Certificate towards an item you have seen on our website. For the time being, we do ask that you call our Customer Service team to redeem your Na Hoku Gift Card or Gift Certificate. You can reach Na Hoku Customer Service at 1-800-260-3912.
Na Hoku has never held a “sale" and will likely never have any “sales” in the future.

Many companies will inflate their retail prices and then offer a discount thus creating a false “sale” price. At Na Hoku, we offer our customers the best price on our jewelry at all times.

Na Hoku customers can shop with confidence knowing that our jewelry will be at the same fair price every day of the year.

We believe that our method of fair pricing is part of our commitment to provide our customers with excellent service, consistency, and the finest Hawaiian and Island lifestyle jewelry available.
Applications for the Na Hoku credit card are available exclusively in our Na Hoku store locations. Approved Na Hoku credit card applicants are able to use their credit card for in-person purchases in our stores. Our Na Hoku stores can often accommodate layaway requests as well. Please visit the Na Hoku Store Location nearest you for more information.

Na Hoku credit cards cannot be used for website or telephone orders.
Our prices are the same in all of our Na Hoku stores, whether you are in Na Hoku in Washington D.C. or in Na Hoku on Front Street in Lahaina, Maui. Our jewelry selection may vary depending on the size of our Na Hoku store, but you will always receive the same price and the same wonderful Na Hoku service in all of our locations.
Our stores offer only new jewelry, so we do not have a trade-in or buy-back program for pre-owned jewelry.
For all jewelry appraisal related inquiries, please send an email to Appraisals@NaHoku.com.
We appreciate your interest, but our Na Hoku Diamond Solitaire Collection was developed and designed to exclusively feature the Na Hoku Solitaire Diamond. We do not offer our Na Hoku Solitaire Diamond ring designs or our Na Hoku Solitaire Diamonds separately.
Coral jewelry was an important part of Na Hoku for many years. While we enjoyed sharing the beauty of this unique gemstone with our customers, it became very clear to us that the ever-increasing harvest of coral is detrimental to the delicate ocean environment.

Treasure-hunting divers, uncontrolled harvesting, pollution, and climate change have all contributed to the decimation of our naturally occurring coral beds on the ocean floor surrounding the Hawaiian Islands.

In 2005, Na Hoku made the decision to cease all manufacture and sales of coral jewelry. While some questioned the economic sense of our decision, we felt then as we do now, that we are all responsible for the stewardship of our environment and must act, in any way we can, to protect it.  We are therefore asking jewelers everywhere to stop the advertising and selling of coral jewelry, and we ask that consumers cease purchasing this precious, endangered resource.

Na Hoku has called Hawaii our home since our beginning in 1924.  We are blessed to be a part of these beautiful islands, and want to preserve their beauty to be enjoyed by families, friends and our visitors for generations to come.
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