Unless waived during the checkout process, please be advised that Na Hoku, Inc. requires signature for all FedEx deliveries. However, as FedEx has temporarily suspended some signature requirements for deliveries in the U.S. and Canada, FedEx Adult Signature will be required for all order values over $500. For order values under $500, please contact CustomerService@NaHoku.com prior to your order's shipment if you would prefer that we require FedEx to collect Adult Signature upon delivery. Please note that Na Hoku, Inc. reserves the right to decline an address change request after an order has been confirmed. Neither Na Hoku, Inc. or the carrier is responsible for the security of orders delivered without a signature.
FedEx 2 Day Shipping TermsFedEx delivery is Monday through Friday (excluding some holidays).
FedEx 2 Day service will arrive two business days after shipment, with the exception of orders shipped to locations in Hawaii, which will arrive one business day after shipping. All purchases are shipped fully insured.
Orders received by 10:00 AM HST Monday through Friday will be shipped by the next business day.
Orders received on Saturday and Sunday will be shipped by the following Tuesday (excluding some holidays).
In the event that your order may be delayed, we will contact you by email or telephone to inform you.
All Recipient re-route requests will be declined by FedEx. All re-route requests must be placed by the Shipper, Na Hoku, Inc., who reserves the right to decline an address change request received after an order has been confirmed. Na Hoku, Inc. regrets that we cannot request specific delivery requests from FedEx. If outside of FedEx delivery area, USPS will be used at the same rate.
Due to the high-value nature of jewelry, it is our policy to require a signature upon delivery of all orders. If you wish to waive this requirement, you must agree to take full responsibility for the order being left on your doorstep without FedEx securing your signature as proof of delivery. Neither Na Hoku, Inc. or FedEx will be responsible for the security of orders delivered in this manner.
All duties and taxes that may occur are the responsibility of the purchaser. Na Hoku, Inc. cannot estimate the amount of duties/taxes that may apply to your purchase. By placing your order, you are acknowledging that all duties and taxes on international shipments are the responsibility of the purchaser.
To avoid delivery delay, please be sure that someone will be available at your shipping address to sign for your delivery. Shipments that are returned to Na Hoku, Inc. due to failed FedEx or USPS delivery attempts may be subject to additional shipping charges.