Shipping Times & Rates
Shipping Information: Ship-to Addresses in the United States
|Order Amount||FedEx 2Day||FedEx Overnight||USPS Express|
|Up to $199.99||$15.00||$25.00||$25.65|
|$200 to $999.99||Free Shipping||$25.00||$25.65|
|Over $1000.00||Free Shipping||Free Shipping||Free Shipping|
Most NaHoku.com orders received by 10:00 AM (Hawaiian Standard Time) Monday through Friday will be shipped on the same day (orders received on the weekends will be shipped on the following Monday). In the event that your order may be delayed, we will contact you by e-mail or telephone to let you know when you can expect delivery of your order.
Delivery options available are as follows:
FedEx 2Day Service: Orders will arrive two business days after shipping with the exception of orders shipped to locations in Hawaii which will arrive one business day after shipping. FedEx Overnight Service: Orders will arrive one business day after shipping. USPS Express: Orders will arrive approximately two days after shipping. Orders to P.O. Boxes, APO/FPO addresses, etc. must be shipped via USPS (APO/FPO delivery times may vary depending on location)
To avoid delivery delay, please be sure that someone will be available at your Ship-to address to sign for your delivery.
Shipping to Canadian Ship-to addresses is $50. Orders to Canada are shipped via Federal Express and will take 2 - 5 working days for delivery. Any duties and taxes that may occur are the responsibility of the purchaser. Na Hoku cannot estimate the amount of duties/taxes that may apply to your purchase.
To avoid delivery delay, please be sure that someone will be available at your Ship-to address to sign for your Federal Express delivery.
If you would like us to ship your order to an address outside of the United States or Canada, we will do our best to accommodate you.
We are not able to accept payment by credit cards with billing addresses outside of the United States for website or telephone orders. We require payment in these instances to be made by bank wire transfer.
Please send an email to CustomerService@NaHoku.com indicating the item(s) that you desire to purchase, the address to which you require them delivered, and your email address and telephone number. We will do our best to find an acceptable way to get your purchases to you.
Payment of shipping fees, duties, and other taxes to destinations outside of the United States will be the responsibility of the purchaser. Na Hoku cannot estimate the amount of duties/taxes that may apply to your purchase.
Waive Signature Requirement for Delivery
Due to the high-value nature of jewelry, it is our policy to require a signature upon delivery of all orders. If you wish to waive this requirement, you must agree to take full responsibility for the order being left on your doorstep by FedEx or USPS without securing your signature as proof of delivery. Neither Na Hoku, Inc. nor the delivery service will be responsible for the security of orders delivered in this manner.