If you would like to send your jewelry to us for repair or refurbishment please be sure that it is packaged securely with instructions containing the following information:
- Your name
- Ship-To address
- Telephone number(s)
- e-mail address (* Please be sure to provide your e-mail address to enable us to contact you.)
- A copy of the receipt or receipt information (required for warranty repairs)
- A description of the repair/refurbishment needed
To avoid delay, please be sure that someone will be available at your Ship-To address to sign for your delivery when we return your jewelry to you.
Please insure your package as necessary and send it to:
3049 Ualena Street. 12th Floor
Honolulu, HI 96819-1942
Our Customer Service department will contact you to let you know how long it will take to complete your repair, what the repair charges will be (for non-warranty repairs), and the cost of return shipping. (* Please be sure to provide your e-mail address to enable us to contact you.)
If you would like to contact our Customer Service department please call us at 1-800-260-3912 extension 3, or at CustomerService@NaHoku.Com.