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Na Hoku- Hilton Waikoloa Village



Hilton Waikoloa Village

69-425 Waikoloa Beach Drive
Waikoloa, HI 96738
Phone: (808) 886-5019

Hours: 9am-9pm (Mon-Sun)

Payment accepted:
Visa, MasterCard, Discover, American Express, JCB

Company info:

Na Hoku has been creating Hawaii's finest jewelry since 1924. From the unique jewelry designs that we create in our manufacturing facility in Hawaii to the exclusive designer collections, our incomparable selection of Hawaiian and Island Lifestyle jewelry is unmatched for its quality and expert craftsmanship.

Featuring unique jewelry collections by Kabana, Le Vian, Bellarri, Effy, as well as our Original Hawaiian Slipper, Palm Tree, Wave, Waterfall, and Koa Inlay Collections, and our exclusive Na Hoku Diamond Solitaire Collection.

Customer Comments:

I wanted to let you know how pleased and impressed I am with the customer service. I received from beginning to end regarding the matter of getting my ring fixed. Wow - - what a great experience and I won't hesitate to tell others how well I was treated! Everything was flawless and went exactly as you and I planned :-).   When my husband and I walked into Na Hoku at the Hilton Waikoloa the one person knew exactly who I was and was 100% prepared to assist me!   Once on Maui I received a phone call saying that my ring was at the Whaler's Village store and ready for pick up.   When we went there the person who assisted me was so friendly and helpful as well.
Now I have my beautiful ring back and am enjoying it once again.   This experience elevated my impression and confidence in Na Hoku as a company, which resulted in my purchase of the earrings and maille ring in your new koa collection.   I love that collection!  Kudos to whoever thought of that and the designers.  The price-point is excellent and the item is unique.  
All-in-all, I went to each Na Hoku store on the Big Island on this trip and I went in several of your Maui stores.   In each store I was warmly welcomed by well-trained sales associates (several of whom noted I was wearing the white gold palm tree pendant with diamonds that my husband gave me about 5 years ago).  
Please pass my experience on to your customer service management and if anyone wishes to contact me directly they are welcome to.
Again, thank you so much for assisting me with my dilemma and making all the the arrangements regarding my ring.
Cindy A.