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Contact Us: 1-800-260-3912

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Customer Comments

We receive many compliments about our jewelry and our customer service from Na Hoku customers who visit our stores and our website. Here are a few of the comments that we have received:

I would just like to say “Thank you” for repairing my ring and setting a silver pearl in it. It’s beautiful. I appreciate you repairing it so quickly and so well. I look forward to my next trip, so that I can collect more pearls.

Karen L.

I have received my repaired Whale Tail Flex Bracelet. It is beautiful! Thank you for such an amazing repair job!! It looks brand new!! Your work is very impressive!!! I am so happy to have it back. Mahalo!!!

Deborah G.

The rings just arrived and I want to let you know how pleased I am. The rings look beautiful and I couldn't be happier with the work you did. I would like to commend you on your customer service as well. My entire experience with everyone at Na Hoku from my first phone call to today's shipment has been exemplary so I thank you.

Cheryl M.

I just wanted to let you know the pair of earrings arrived today and they are beautiful as well as being a close match to my original. I just wanted to extend my thanks once again as you all have been so helpful and very kind. I very much look forward to returning to your store when we are in Hawaii next, it has meant a lot to me, all of your help with this. If there is an area on your site where I may post my glowing review of your customer service it would be my pleasure to do so.

Carron C.

My girlfriend and I just celebrated our 6th anniversary, and on this special day she surprised me with one of your stunning watches that caught my eye a few days earlier when we walked past your store in Denver, Colorado. I have to say, it’s one of the most luxurious timepieces I have ever had. We love Hawaii and the fact that you guys are based there adds to the specialness of the gift. The quality is top notch! I also wanted to let you know that the company's decision to stop selling coral is an honorable one and I think it’s great that a company can look past profit to do what is right for the environment. I will be a customer at Na Hoku for a long time. Thanks again!

Travis M.

I just wanted to let you know FedEx delivered the package today! I opened up the box and was so impressed with the beautiful presentation - the gifts are perfectly wrapped, and include gift bags! Please pass along my compliments to the team who wraps and packs the gifts. AND, Thank You again for your help with my various questions and inquiries. I'm sure this time of year you are very busy and you've been so quick and helpful, it's made for a great shopping experience for me - thank you. Merry Christmas!

Christine A.

This is just to let you know that I received your e-mail last week. It reminded me that my wife really enjoys your special jewelry selection. So I drove east (about 80 miles) to Natick to your store and made my Valentine's Day purchase. Wilson who was working Saturday morning remembered me from previous visits. Even for a long time between visits it is great to be remembered. His professionalism is always appreciated. This is just to let you know that your e-mails (really) do work.

P.S. - I think that I first shopped with your company when I was in King of Prussia, PA several years ago. My wife and I have always stopped by your stores when traveling (we have stopped in Orlando and I think you may have a store in Las Vegas) and yes, one day we do hope to stop at your store in Hawaii. There has never been a situation in which we were not treated very well and very professionally in any of your locations.

Ronald W.

The closest physical Na Hoku store is in Northpark Mall in Dallas; that is about a 4-hour drive for me. Therefore, their web presence and customer service is essential in not only gaining me, but also for retaining me, as a customer. Na Hoku has far exceeded my expectations. I came upon them quite on a lark. Jewelry is my weakness, so whenever I see jewelry advertised, I LOOK. I saw an advertisement for their Hawaiian Slipper in the WSJ a while back and noticed it immediately. While I'm not to jump at any ad I see, I did my research and then took the plunge: I ordered that necklace I saw; I later learned a few things about Na Hoku and subsequently ordered other items.

Selection: Na Hoku is, essentially, themed jewelry. It's beach and island-themed, but in an extraordinarily tasteful and elegant way. Classy designs that are varied and unique, from the beach to palm trees to turtles to elegantly-set pearls and many things in between. It is neither flashy nor opulent; rather, it is understated elegance. Also, Na Hoku offers many styles set in rose gold, which few jewelers offer.

Construction: Stones are well seated and carriers on a pendant are thick enough to support and withstand years of wear and friction from a chain. Chains are well soldered so as not to break between links (even when pulled). Post earrings have a strong supportive post with an adequately-sized butterfly back that is appropriate for the size of the earring to avoid shifting. Gold is solid and not hollow.

Delivery: Ordered items are insured and sent via FedEx; you must sign for the package when it arrives, but there is no distinctive marking on the box that it's come from Na Hoku. Apparently this is done for gift-giving reasons. Delivery was quick and on time.

Customer service: A big shout-out to their customer service department, because Na Hoku really knows how to take care of its customers in this area. When the clasp broke on my necklace and I had great difficulty getting any local jeweler to replace it (at ANY cost) because it was rose gold, I finally broke down and called Na Hoku for help. Aghast, they immediately asked me to return the chain only to them (without the pendant attached) where they would put a lobster-clasp closure on it for free, refund my shipping to them and ship it back out to me FOR FREE.

I've ordered several pieces from Na Hoku via the web. Each time has been a wonderful experience, and each time I'm extremely pleased with my new adornment. Their line has expanded recently to include a wider selection of items; I'm certain their quality is the same. I only wish they would open a store in the Houston, TX, area so I could see it all with my own eyes before I ordered (well, maybe that wouldn't be such a good thing, as I'd likely spend my entire paycheck there). No matter, Na Hoku is bookmarked as one of my shopping FAVORITES. I visit there often virtually, despite my desire that it could be physical instead. It's a delightful shopping experience nonetheless

Mary V.

Aloha! I just wanted to send you a quick note of thanks, especially to Lia, who was a big help in getting my order processed. We have always received the best in customer service and support from Na Hoku, and that's why we keep coming back. Of course, the jewelry is amazing, too! Mahalo nui loa for all your support and for letting us bring a little bit of aloha to the East Coast. (Though, honestly, I'd rather be in Hawai'i...)

Josh S.

I simply want to say a heartfelt Mahalo! I received my hibiscus slide bracelet in such a timely manner. From the e-mail reply, then calling to place the actual order, and receiving the bracelet, our experience with Na Hoku was remarkable ... my husband and I truly appreciate Na Hoku. Everyone was friendly and polite, and so helpful!!! My bracelet is the icing on the cake upon our return from Hawaii.

Elaine P.

Tell us about your own experiences with Na Hoku! Click here to send an e-mail to Customer Service.