Customer Comments
We receive many compliments about our jewelry and our customer service from Na Hoku customers who visit our stores and our website. Here are a few of the comments that we have received:
Back to topI just wanted to send a quick note to say thank you. I made a purchase at the Na Hoku store in Denver, Colorado today. I have shopped in this store many times and continue to be impressed with the truly unique selection of items, and most of all the friendly, courteous and knowledgeable staff. In the Cherry Creek Mall there are several jewelry stores but I only shop at Na Hoku because of the wonderful service I receive each and every time. Other stores don't compare when it comes to the warm welcome and friendly service.
Thank you again - keep up the great work!
~Garrett H.
November 2011
I have received my ring and I am extremely happy with the customer service that you and your company have provided. You have gone out of your way to be accomodating and a pleasure to deal with. I will definitely be making more purchases with Na Hoku in the future.
~Martha O.
October 2011
I just wanted to let you know that I was just at your King Of Prussia location today and had an excellent experience. The (store) manager, Jo helped me pick out a ring and she was perfect. She educated me on the rings and your company without being pushy or trying to upsell me which I really appreciated. I am in retail myself and I was really amazed by the attentionI was given. I went to every jewelry store in both King of Prussia malls today and nothing compared with the style, price, and customer service. The style of the jewelry was excellent and I am sure I will be back again for more.
~Nick N.
September 2011
Got it (NaHoku.com order) today! Nice job wrapping, the bag with paper, and the whole process. Very professional...
Saw your ad in the…United (Airlines) magazine during a flight recently....
Let those that should know that I am impressed with how you run the operation and the level of customer service ... Keep up the good work.
~David M.
August 2011
I absolutely love the Na Hoku jewelry. I have the Hawaiian Quilt and the Hawaiian Sea Life bracelets, the Hawaiian Quilt ring, 2 other rings that I forgot the name of, and the sterling silver spiral earrings inlaid with Koa wood. I wear my rings and bracelets everyday.
I went to a jewelry store last week to pick up a repair and even the jeweler wanted a closer look. She polished everything for me so they look brand new again. I get so many compliments on my rings and bracelets and I tell everyone about your company.
Thanks for these wonderful items I was able to purchase.
~Susan G.
August 2011
I was in San Francisco with my husband last month on vacation. We bought a beautiful gold ring with a whale tail in the Na Hoku store on Pier 39. The manager (a young girl) and the salesman (a nice young guy) were very helpful and professional because they arranged (for the sizing) of the ring in less than a day (we were leaving on Tuesday morning for Yosemite). We were very happy and pleased with their excellent service and kindness.We thought it was important to let you know… Thanks again to them; the ring is so beautiful!
~Odette S.
August 2011
I am writing because I am so overwhelmed by the excellent and precise customer service I received from the Na Hoku team. Unfortunately it is not often in today's world that you have such a positive experience that you feel compelled to write a letter, but I truly am. From the very start of my purchase when I called with questions to a phone representative, to the follow-up phone call to reassure me that my order was processed and engraved the way I had initially requested in the note portion of the online order slip, to the beautiful piece of jewelry that arrived in gorgeous gift-wrap- all I can say is that I will definitely look to Na Hoku for future gifts for my loved ones and myself. I am so very impressed and delighted. You do it the right way, Na Hoku...bravo!
~Hayden G.
July 2011
I wanted to let you know how pleased and impressed I am with the customer service I received from beginning to end regarding the matter of getting my ring fixed. Wow - - what a great experience and I won't hesitate to tell others how well I was treated! Everything was flawless and went exactly as you and I planned :-). When my husband and I walked into Na Hoku at the Hilton Waikoloa the one person knew exactly who I was and was 100% prepared to assist me! Once on Maui I received a phone call saying that my ring was at the Whaler's Village store and ready for pick up. When we went there the person who assisted me was so friendly and helpful as well.
Now I have my beautiful ring back and am enjoying it once again. This experience elevated my impression and confidence in Na Hoku as a company, which resulted in my purchase of the earrings and maille ring in your new koa collection. I love that collection! Kudos to whoever thought of that and the designers. The price-point is excellent and the item is unique.
All-in-all, I went to each Na Hoku store on the Big Island on this trip and I went in several of your Maui stores. In each store I was warmly welcomed by well-trained sales associates (several of whom noted I was wearing the white gold palm tree pendant with diamonds that my husband gave me about 5 years ago).
Please pass my experience on to your customer service management and if anyone wishes to contact me directly they are welcome to.
Again, thank you so much for assisting me with my dilemma and making all the the arrangements regarding my ring.
~Cindy A.
June 2011
I just wanted to take a minute to extend a huge "Mahalo!" to Sue at the Na Hoku store at the Hilton Hawaiian Village. My husband and I were on our dream vacation in Hawaii last week, and I had seen a particular piece of jewelry (the double Honu bracelet) on the website that I wanted to try on before I purchased it. The store at the Hilton Hawaiian Village did not have the particular piece in stock, but Sue went above and beyond as she found out that one of the other stores had this piece and she went and picked it up for me to see. As it turns out, the piece that I had wanted fit and I purchased it on the spot. I just wanted to let you know what a wonderful employee you had in Sue at the Hilton Hawaiian Village store. Thank you for having great employees and for having wonderful products. I truly appreciated everything that Sue did and will highly recommend your store/products to any friends/family that visit Hawaii!
~Stacie T.
June 2011
Hello, I would just like to pass on my appreciation that your salesperson gave us the most fantastic service at your San Jose, CA at Stevens Creek / Valley Fair location. Mayra Chavez helped my wife and I choose a graduation gift for our daughter. We spent a great deal of time in your store as we wanted to get the right gift. Mayra had all the knowledge to help us with our task. She showed us how all the different pieces looked with different chains and all the styles.
I have purchased jewelry from your store before will again. I have sent friends also. Now I know I can count on a salesperson also.
~Dennis G.
May 2011
I recently got engaged and just love my ring! Na Hoku is so unique and charming; I enjoy bragging about my ring and where its roots are. We are so happy with Na Hoku that we are planning our honeymoon in Hawaii!
~Kathy A.
May 2011
I received my ordered pendant today, and I'm very pleased!!
Very prompt service, delivery...........and the quality is just as advertised!
Good job!
~Scott C.
April 2011
I want to personally thank Holly and the other service representatives that attended to my recent order. Holly did a great job finding the earrings to match a pendant I purchased several years ago. The out of production items had to be special ordered with a firm delivery date requirement. I am pleased to report that the earring arrived yesterday, well in advance of the want date. During the ordering process I communicated several times with Holly and other service representatives and found everyone courteous and very helpful. I know that working in a customer service environment can be difficult and not always pleasant and rewarding. You and your staff made a difference and I want to take this time to thank you all. An excellent job by everyone!
Sincerely,
~Jerry M.
April 2011
The bracelet arrived on 3/8. I am truly pleased with the appearance of the bracelet. Also, I am very appreciative with all your help.
When wearing the bracelet, I get lots of compliments on it. Usually I am asked where I got it, my standard answer is Hawaii. Now, I will add from Na Hoku Jewelers. It has been a pleasure wearing the bracelet and an added pleasure with the service from you and Na Hoku Jewelers.
Mahalo Nui Loa,
~Lila S.
March 2011
This note is to thank you for the prompt shipping of my order. It arrived yesterday in perfect shape. The presentation packaging of the pendant was stunning. The pendant was beautiful. The care you take is noticeable at every turn from the packaging to the jewelry piece itself. This is a special gift for my wife and I know she will be very pleased.
Mahalo,
~Jene C.
December 2010
I have purchased many pieces of your fine jewelry for my wife, one piece more exciting than the other. Thanks you for making such fine, affordable jewelry.
~Richard B.
November 2010
I just wanted to let you know, that I received my ring and am very, very pleased. It fits perfectly. It was certainly a pleasant experience working with you and the other associates that had a part in it. Each person that I came in contact with was so pleasant, and willing to help me with my problem. I come to Hawaii every other year, and believe me when I say, the next time I am shopping for more jewelry, NaHoku will definitely be the store I will turn to.
Again, "Thank You"
Sincerely,
~Betty L.
August 2010
Hi, I just wanted to pass on a thank you. I received my order and as usual, I am very pleased with the product I ordered. This is my third time ordering from Na Hoku - twice by phone and mail shipment, and once in person while traveling to Hawaii. Your pieces are always beautiful.
Thank you again,
~Jim S.
July 2010
Thank you Na Hoku; I am very pleased your handling of my (website) order. It was shipped and received exactly as you promised. I have not seen the pendant myself, but my daughter is thrilled with it; especially the quality and uniqueness of the design.
~Ellen M.
July 2010
You guys are unbelievable, I came home from work today to find the package has already arrived! I can't thank you enough. You have helped me out before when my wife lost a necklace and pendant, and I will always be grateful for that one. You’re the best!
A very satisfied customer,
~John L.
May 2010
Thank you for the quick response to the Necklace order which I received yesterday (May 5th) in time for Mothers Day…and nicely wrapped!!!! She will love it as she has the other jewelry I purchased from you.
~Jerry B.
May 2010
I wanted to share with you the great service I had while shopping in your store in Maui the weekend of 3/29/10 with Jen. I arrived Friday evening from LA,CA alone while awaiting the arrival of my friend the next day. I came into the store and Jen greeted me and was happy to assist me as I was browsing. The next day my friend and I window shopped and stopped in and Jen was there yet again eager to assist. After church at Lelaini's I was anxious to take my friend yet again to Na Hoku since Jen had picked up a plumeria pendant so I could decide upon the pendant or the ring. As Jen had promised, she had both items for me to select from. I purchased the ring and was so delighted!! Jen took extra time and care to make sure I was pleased with my purchase. Yesterday I even recieved a follow-up letter from Jen thanking me for coming in and allowing her to assist me. What a great experience and memory this had been for me. I think my friend, Gary from Juneau, Alaska enjoyed this as much as I did as we celebrated my new job in computer health information technology certification. Thank you again for such wonderful service and Jen for her Aloha Spirit, it was truly my pleasure.
~Joanna C.
April 2010
~Jennifer H.
April 2010
What a fantastic gift to give to my wife of 30 years...your Hawaiian Slipper Pendant, the "Flip Flop with diamonds"! During the cold months of winter here in Utah my wife just holds her new jewelry and drifts away to the sunny beaches of Hawaii (her happy place)!!
~ Ken P.
February 2010
This is the 10th Year in a row that I have bought my wife something from Na Hoku online or from the store in Virginia, for a Valentine's Day Gift. It is her favorite tradition, and my job to keep it that way. As always, Mahalo so much for always having the best selection and the Best Customer Service!
~ Gary B.
February 2010
Beautiful jewelry that my wife loves; and I appreciate your first-rate customer service!
~ Matt V.
February 2010
I wanted to send along an e-mail thank-you. I had e-mailed your company late last year, inquiring about ordering via e-mail or phone, since I would not be able to visit Hawai'i this year. I had previously purchased some of your jewelry during my last visit in March of 2009. You assured me in your response that you would be happy to serve me, even if I couldn't make the trip in person. I then called one of your representatives and placed an order for two items - hoping they would arrive by Christmas. They did! The recipient of my gift was excited to once again receive something from your company. My purpose in writing to you at this time is to again pass on my expression of pleasure in dealing with you and your people. It was an easy and pleasant way to order fine jewelry, and I appreciate your help and encouragement in my 'remote' ordering experience. Please pass on my thanks to all of your representatives. I look forward to future business transactions. And, I should add, the jewelry is beautiful, and it looks wonderful on my friend!
~ Jim S.
January 2010
Beautiful Jewelry. Your selection of designs is incredible, and so far customer service is excellent. Hopefully, we will have the opportunity to do business with you again soon.
~ Jim S.
January 2010
Tell us about your own experiences with Na Hoku! Click here to send an e-mail to Customer Service.
It was certainly a pleasant experience working with you and the other associates that had a part in it. Each person that I came in contact with was so pleasant, and willing to help me with my problem. I come to Hawaii every other year, and believe me when I say, the next time I am shopping for more jewelry, NaHoku will definately be the store I will turn to.
My daughter and I were in San Francisco last month and visited your store. We fell in love with your Koa jewelry! We both purchased rings and my daughter also found a beautiful frog necklace. Our sales associate was wonderful, thank you so much to making this a memorable trip. Also, we're planning on traveling to Orlando next year. Glad to see you have a store there :)
~Mary H.
November 2011